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Shipping Policy / Service Policy
Applies to all digital services offered by Web Host Era
At Web Host Era, we provide digital and web-based services that do not involve physical shipping. However, we understand the importance of clarity and professionalism in outlining how and when our services are delivered. This Shipping Policy / Service Policy explains how we process, activate, and deliver our services to you.
1. Nature of Services
All products and solutions provided by Web Host Era are digital services. These include but are not limited to:
- Web hosting plans (Shared, Reseller, VPS, Dedicated Servers)
- Domain name registration and renewal
- SSL certificate installation
- Website design and development
- Server configuration and maintenance
- Software and licensing services
As these services are non-tangible, no physical items will be shipped. All services are delivered electronically through email or the client portal.
2. Service Activation and Delivery Time
We strive to activate and deliver services as quickly as possible. The general timelines for various services are as follows:
- Shared and Reseller Hosting: Activated instantly or within a few hours after successful payment.
- VPS and Dedicated Servers: Provisioned within 24–48 hours, depending on server availability and configuration requirements.
- Domain Registration: Processed within minutes after payment confirmation. In rare cases, it may take up to 24 hours.
- SSL Certificates: Issued within 24 hours, subject to proper domain validation or documentation.
- Web Development Services: Timelines will vary depending on the project scope, as discussed and agreed with the client.
In the event of a delay due to technical or verification issues, you will be notified through your registered email address or your Web Host Era client portal.
3. Method of Delivery
All services are delivered via the following digital channels:
- Client Portal Access: Your hosting details, domain controls, and service dashboards are accessible through your secure Web Host Era account.
- Email Communication: Important information such as login credentials, invoices, activation links, and instructions will be sent to your registered email.
- Support Tickets: Any custom configurations, service upgrades, or development work will be communicated and managed through our support ticket system.
Please ensure that your contact information is up to date to avoid delays or delivery issues.
4. Failed Delivery or Access Issues
If you do not receive your service credentials or confirmation email within the expected timeframe, please:
- Check your spam or junk folder.
- Ensure your email address is entered correctly during sign-up.
- Contact our support team at support@webhostingera.com or open a ticket through your client portal.
If services cannot be delivered due to missing or incorrect client details, the processing time may be extended until the issue is resolved.
5. Service Availability and Suspension
All services are subject to availability and verification. Web Host Era reserves the right to:
- Delay or decline activation in cases of fraud detection, unverified identity, or policy violations.
- Suspend services temporarily due to non-payment, abuse, or breach of our Acceptable Use Policy or Terms of Service.
- Terminate access without prior notice if unlawful or harmful activities are discovered.
6. Policy Updates
Web Host Era may update this Shipping / Service Policy at any time to reflect changes in service procedures or industry standards. All updates will be posted on our official website. Continued use of our services constitutes your acceptance of any such changes.
7. Need Assistance?
If you have any questions or concerns regarding service delivery or activation timelines, don’t hesitate to contact our support team. We’re available through:
- Support Ticket System (via your client portal)
- Email: support@webhostingera.com
We’re here to ensure a smooth experience and timely delivery of all your digital services.